Returns & Refund Policy

Your Satisfaction, Guaranteed

We stand behind every product we sell. Here's exactly how our return and refund process works.

30-Day Money-Back Guarantee

We're confident you'll love your AursenSupplements products. If you're not completely satisfied with your purchase, we offer a full refund within 30 days of purchase — no questions asked.

Ready to return? Contact our customer service team at support@aursensupplements.com with your order number, and we'll process your refund right away.
How Returns Work
  • Eligible Period: Returns must be initiated within 30 days of purchase
  • Condition: Products must be unopened and in original packaging — this ensures product integrity and safety
  • Contact Us: Email support@aursensupplements.com with your order number and reason for return
  • Return Shipping: For orders over $50, we'll provide a prepaid shipping label. For orders under $50, return shipping costs may apply
  • Processing Time: Refunds are processed within 5–7 business days of receipt and inspection
Refund Timeline

Once we receive and inspect your return, here's what to expect:

1–2
Days 1–2: Inspection
We inspect the product upon receipt and confirm eligibility for a refund.
3–5
Days 3–5: Refund Processed
Your refund is processed to your original payment method.
7
Up to Day 7: Funds Posted
The refund appears in your bank account. Timing varies by financial institution.
💡 Tip: Refunds may appear as a "pending" transaction before they fully post. If you don't see your refund within 7 business days, please contact your bank.
What We Cannot Accept

To protect our customers and maintain product safety, we cannot accept returns of:

  • Opened or partially used products
  • Damaged or tampered packaging
  • Products purchased more than 30 days ago
  • Defective items due to customer misuse
Damaged or Defective Products

Received a damaged or defective product? We'll make it right immediately. Please contact us with:

  • Your order number
  • Photos of the damaged product and packaging
  • A brief description of the issue

We'll arrange a full replacement or refund at no cost to you, including return shipping for the damaged item.

Exchanges

Want to try a different product instead of a refund? We're happy to exchange your order for any other AursenSupplements product at no additional cost. Just let us know which product you'd like to swap it for, and we'll take care of the rest.

Have Questions About a Return?

Our customer support team is here to make the return process as smooth as possible.

Email support@aursensupplements.com
Response Time 24–48 hours