Returns & Refund Policy
Returns & Refund Policy
We stand behind Aursen Magnesium Glycinate with a full 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, we will give you a full refund — no questions asked, no hassle, no return shipping required.
How to Request a Return or Refund
Contact Us Within 30 Days
Email us at support@aursensupplements.com within 30 days of your original purchase date. Include your order number and a brief note about your experience — though you are under no obligation to explain your reason.
We Process Your Refund
Our team will process your refund within 1–2 business days of receiving your request. You do not need to return the product. You do not need to pay for return shipping. Simply email us and the refund is done.
Refund Appears in Your Account
Refunds are issued to your original payment method. Please allow 3–7 business days for the refund to appear on your statement depending on your bank or card issuer. You will receive a confirmation email once the refund has been issued.
What Is & Isn't Covered
| Situation | Covered? |
|---|---|
| Not satisfied with results after using the product | ✓ Full Refund |
| Changed your mind after ordering (unopened) | ✓ Full Refund |
| Changed your mind after ordering (opened) | ✓ Full Refund within 30 days |
| Damaged or defective product received | ✓ Full Refund or Replacement |
| Wrong item received | ✓ Full Refund or Replacement |
| Package lost in transit | ✓ Full Refund or Reship |
| Request made after 30 days from purchase | ✗ Outside guarantee window |
| Subscription orders (per standard terms) | ✓ Cancel anytime, refund on current cycle |
Damaged or Defective Products
If you receive a product that is damaged, defective, or differs from what you ordered, please contact us at support@aursensupplements.com within 7 days of delivery with a photo of the issue. We will either reship your order immediately at no cost or issue a full refund — whichever you prefer.
Contact Us
Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM EST. We aim to respond to all enquiries within 24 hours on business days.
