Frequently Asked Questions

AursenSupplements products are fast-dissolving oral strips that contain concentrated wellness ingredients. Unlike pills or powders, they dissolve directly on your tongue in seconds — no water needed. Each strip is formulated with specific nutrients and botanical extracts to support different wellness goals, from energy and sleep to beauty and digestive health.

Most of our products are vegan and gluten-free. However, certifications vary by product — each product page clearly lists all certifications including vegan, gluten-free, non-GMO, and allergen information. If you have specific dietary requirements, check the product description or contact our support team.

Simply place one strip directly on your tongue and let it dissolve naturally — it takes about 10–30 seconds. No water needed. You can take it anywhere, anytime. Always follow the suggested use on each product label for best results.

Each AursenSupplements product has a unique formula tailored to its purpose. For example, our Energy Strips contain Green Tea Caffeine and L-Theanine, while Sleep Strips contain Melatonin and Valerian Root. You'll find a complete ingredient list on each product page. All ingredients are chosen for purity and effectiveness.

AursenSupplements products are formulated with natural, clinically-tested ingredients. However, individual reactions can vary. Some products (like Energy Strips with caffeine) may cause mild sensitivity in some people. Always review the ingredient list and consult your healthcare provider if you have specific health concerns or take medications.

Orders are processed and shipped within 1–2 business days. Most orders within the USA arrive within 3–7 business days after shipping. You'll receive a tracking number via email as soon as your order ships.

Yes! We offer FREE shipping on all orders over $35 to any address in the USA. For orders under $35, a flat $5.99 shipping rate applies. Check our Shipping Policy page for full details.

Currently, we ship to addresses within the United States only. We're working on expanding international shipping — stay tuned! Contact our support team if you're outside the USA to express interest.

Absolutely! Once your order ships, you'll receive an email with a tracking number. Click the link to monitor your package in real-time on the carrier's website. You can also log into your AursenSupplements account to view tracking information anytime.

If your package arrives damaged, contact us immediately with photos of the damage and packaging. We'll replace your order at no cost and arrange a return of the damaged item. Your satisfaction is our priority!

We offer a 30-day money-back guarantee on all unopened products. If you're not satisfied, contact our support team within 30 days of purchase and we'll process your return and refund. For full details, visit our Returns & Refund Policy page.

To protect product integrity and safety, we can only accept returns of unopened products in original packaging. However, if a product is defective or arrived damaged, we'll replace it free of charge — no return needed.

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. Depending on your bank, it may take an additional 2–5 business days for funds to fully post to your account.

Yes! If you'd like to try a different product instead of a refund, we're happy to exchange your order at no additional cost. Just let us know which product you'd prefer and we'll arrange the swap.

No — you can check out as a guest. However, creating an account gives you order history, saved addresses, and faster checkout. You'll also get early access to new products and exclusive offers!

Since orders process quickly (usually within 1–2 hours), we can't guarantee modifications. If you catch an issue immediately, email support@aursensupplements.com right away with your order number — we'll do our best to help!

Keep your products in a cool, dry place away from direct sunlight and moisture. The metal tin they come in is perfect for storage. Avoid bathrooms (high humidity) or areas near heat sources. Stored properly, they'll maintain full quality for months.

Yes — each product has an expiration date printed on the tin. We always ship products with at least 6 months of shelf life remaining. Always use the product before the expiration date for maximum potency and safety.

Yes. Every batch is third-party tested for purity, potency, and safety. We source ingredients from trusted suppliers and maintain strict quality control throughout manufacturing. Your health and safety are our top priorities.